Groups & Queues

Overview

This guide provides the steps for creating a new Group / Queue for your CloudPBX

Steps

Login to ConnectSmart Manager via https://my.connectsmart.io with a Director or Manager user account

Select Groups & Queues

New Group / Queue & Edit

Give the Group / Queue a Name and Description

Caller will hear ring tone - When enabled, you can select from your Audio library the Music on Hold you would like the Caller to hear

Ring Strategy - Ring All handsets, or Hunt for the appropriate handset, starting with the least busy

Timeout - The number of seconds to ring handsets before moving to the Timeout Destination

Timeout Destination Type - Choose the type of CloudPBX destination you would like to send calls to

Timeout Destination - Choose the CloudPBX destination you would like to send calls to

CallSmart - For Firms using CallSmart for LEAP, enabling this option will send inbound calls to CallSmart to have their Caller ID verified and presented to the LEAP users CallSmart dashboard.

Click Create Group / Queue to save the configuration

Edit Group / Queue

Select the Settings Cog icon/tab to open the Group & Queue Settings section

Similar to Adding a new Group / Queue, you can edit the settings as per your requirement

Click Update Group / Queue to save the changes

Edit Group / Queue Members

Select the Add User icon/tab to open the Group & Queue Members section

Available Members - Extensions that can be added as members

Current Members - Extensions that are already members

To adjust the members, select one or more (hold CTRL + click) extensions, then click the Green button to add and Red button to remove.

Click Update to save the changes

Delete Group / Queue

Select the Trash icon/tab to open the Delete Group & Queue section

Click Delete to delete the Group / Queue.  This will not delete Members or any associated Destinations.