Numbers - Order New

Overview

This guide explains the steps and selections available for Managers or Directors when ordering new numbers for their CloudPBX.

Requirements

Activated login with Director or Manager permissions to ConnectSmart Manager

Steps

Login to https://my.connectsmart.cloud

Under Services -> CloudPBX, select Numbers

Click on the New Number(s) button

Enter in the required information and when ready, click Order Now.

Office

Simply select the Office you wish to have the numbers being ordered linked to. 

Important: The address for the selected office will be provided to Emergency Services to let them know office address of the calling number in the event Fire/Police/Ambulance services need to be dispatched.

Recommended: For accounts with multiple offices, we recommend configuring those first to ensure you have the correct time zone configured for the numbers as this can affected call handling for Time Conditions.

Number Types

1800 Free Call - 1800 numbers are the most popular for Customer Enquiry lines.  Callers do not incur any charges.

1300 Local Rate - These 1300 numbers are a great way to market your firm. Callers are charged a local rate.

National - These are your normal land-line phone numbers, available anywhere in the country.

Mobile - Need to make a call using a mobile number? These numbers will be integrated with Whatsapp very soon!  

Quantity

Select either a single number or a range of 10 or 100 numbers.  For ranges, we will do our best to provide a consecutive number range however this may vary between countries and regions. If we are unable to provide a complete range, your order will be updated as such giving you the opportunity to cancel.

Completed & Assigned

You will be notified once your order has been completed and numbers assigned. They will be listed in the Numbers table ready for allocation.